Delivery by Courier

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For larger items such as furniture we use various local & interstate courier or freight services. Please note that these items can only be shipped within Australia.

Shipping Charges

Rates for courier or freight delivery vary from area to area and therefore we cannot give you an accurate shipping quote online. Please contact us or place your order and we will email you the following business day with a quote for delivery. We will not process your payment until you have agreed on the shipping costs.

Delivery Time

Unfortunately our couriers cannot give a time of day estimate that your goods will be delivered. We make every effort to have the goods delivered on your requested day (between 8.00am and 5.30pm), and in most cases the goods do arrive on the this day, however sometimes (due to unforeseen circumstances) delays do occur and delivery is not guaranteed. If possible, a business delivery address is preferable.

Extra Delivery Costs

If there is no one at the delivery address to accept the order a re-delivery charge will apply. This charge varies depending on the size of the item and the distance from the courier base to the delivery address. The courier will leave a calling card to organise another delivery day.

If you change the delivery address after the goods have left our warehouse an extra delivery charge will apply.

Unfortunately furniture delivery is expensive. To help keep charges to a minimum our shipping quotations are based on a single driver/delivery person only. Whilst most items are not overly heavy, we require someone be at the delivery address to assist the driver in unloading the furniture. Please advise us if you are not able to help with the unloading and we will obtain a quotation for two drivers/delivery persons.

Picking up or using your own courier service

If you would like to organise your own courier service or pick the items up yourself, please let us know and we will have the items addressed and ready for pick-up. Most items are dispatched from our Sydney warehouse however Boon, Bloom & UbaBub branded items are dispatched from Melbourne and Learning Towers & Tidy Books Book Cases are dispatched from Brisbane. Therefore these items may not be available for pick-up from the Sydney warehouse.

Please note: We do not ship Furniture items outside of Australia.

More Information

We are happy to answer any questions you may have regarding your order and delivery. Please email us or call us toll free on 1300 882 991.