For larger items such as furniture we use various
local & interstate courier or freight services. Please note that these
items can only be shipped within Australia.
Rates for courier or freight delivery vary from
area to area and therefore we cannot give you an accurate shipping quote
online. Please contact us or place your order and we will
email you the following business day with a quote for delivery. We will not
process your payment until you have agreed on the shipping costs.
Unfortunately our couriers cannot give a time of
day estimate that your goods will be delivered. We make every effort
to have the goods delivered on your requested day (between 8.00am and 5.30pm),
and in most cases the goods do arrive on the this day, however sometimes (due
to unforeseen circumstances) delays do occur and delivery is not guaranteed. If
possible, a business delivery address is preferable.
Extra Delivery Costs
If there is no one at the delivery address to
accept the order a re-delivery charge will apply. This charge varies depending
on the size of the item and the distance from the courier base to the delivery
address. The courier will leave a calling card to organise another delivery
If you change the delivery address after the goods have left our warehouse an
extra delivery charge will apply.
Unfortunately furniture delivery is expensive. To help keep charges to a
minimum our shipping quotations are based on a single driver/delivery person
only. Whilst most items are not overly heavy, we require someone be at the
delivery address to assist the driver in unloading the furniture. Please advise
us if you are not able to help with the unloading and we will obtain a
quotation for two drivers/delivery persons.
Picking up or using your own courier service
If you would like to organise your own courier service
or pick the items up yourself, please let us know and we will have the items addressed and ready for pick-up. Most items are dispatched from our Sydney
warehouse however Boon, Bloom & UbaBub branded items are dispatched from
Melbourne and Learning Towers & Tidy Books Book Cases are dispatched from
Brisbane. Therefore these items may not be available for pick-up from the
Please note: We do not ship Furniture items outside of Australia.
We are happy to answer any questions you may have
regarding your order and delivery. Please email
us or call us toll free on 1300 882 991.