Postage & Handling

Postage & Handling

When will my order be dispatched?

Place your order before 8am Monday to Friday and we generally ship that day. Orders placed after 8am will be picked and shipped the next business day. See below for more details.

 

Receipted Post Free Shipping on Orders over $150

Urbanbaby currently provides Free Shipping within Australia by Receipted post when you spend $150 or more on products).

Please allow 2 - 5 days for delivery by Australia Post eParcel Receipted Post (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Furniture &/or Bulky items that can only be sent by Courier. Excludes Express Post. Excludes International orders.

 

Receipted Post $9.50 Flat Rate Shipping on Orders under $150*

Shipping is a flat rate of $9.50 Reciepted Post within Australia for orders under $150.

Please allow 2 - 5 days for delivery by Australia Post eParcel Receipted Post (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Furniture &/or Bulky items that can only be sent by Courier. Excludes Express Post. Excludes International orders.

 

Express Post

UrbanBaby uses Australia Post Express Post. Approximate costs are:

 

Up to 2.5kg                             AU$15.00
2.5kg to 4kg AU$18.00
More than 4kg from AU$25.00

Remember to place your order before 8am, business days to ship that day.

 

 

Furniture and Bulky Items Requiring Courier Delivery

These items are too large for Australia Post to handle and must be sent by Courier. When you place an order for furniture or a bulky item, we will contact you with the correct shipping charge. You will then have the option of changing or cancelling your order.

Please note that we do not ship these items outside of Australia. Please click here for further information regarding Courier Services.

 

International Orders

N.B. All international shipping rates include insurance.

  • New Zealand 
    Standard Australia Post International rates are used starting at AU$17.95 for up to 250g and AU$4.20 per 250g thereafter to 2kg, then AU$4.40 per 500g thereafter.

    Hong Kong, Japan & Singapore 
    Standard Australia Post International rates are used starting at AU$19.25 for 250g and AU$5.5 per 250g thereafter to 2kg, then AU$5.70 per 500g thereafter.

    North America 
    Standard Australia Post International rates are used starting at AU$20.50 for 250g and AU$6.75 per 250g thereafter to 2kg, then AU$8.25 per 500g thereafter.

    United Kingdom and Europe 
    Standard Australia Post International rates are used starting at AU$22.50 for 250g and AU$8.75 per 250g thereafter to 2kg, then AU$10.95 per 500g thereafter.

Everywhere Else

We will e-mail you with the cost of shipping for approval. Please feel free to e-mail or call to inquire.

 

Your shipping costs are calculated at the check out. With the exception of furniture & bulky items, you can proceed to the Checkout/Shopping Basket page to select your shipping preference & to confirm postage costs, before confirming your order.

 

Delivery and Delivery Time

UrbanBaby dispatch orders received before 8.00AM EST the same (business) day, orders received within the 24 hour period after this, or on non-business days, are shipped the next business day. (Excludes custom made or special order items.)

For overnight deliveries Express Post is available for orders delivered within the Australia Post Express Network only. Australia Post guarantee next day delivery to most city and major regional areas. The guarantee is not applicable in remote & some regional areas, and covers the cost of postage only. If you are unsure if you are in an Express Post area, click here to check. If you have an urgent delivery please telephone our office on 1300 882 991 as we will always do our best to expedite your order.

If there are any unforseen delays UrbanBaby will notify you ASAP and you have the option of changing or cancelling your order.

 

Order Tracking

Receipted or Express Post - When we dispatch your order from our warehouse you will receive progress emails from Australia Post eParcel with  tracking information & up-to-date progress reports of your parcel delivery. However if you should have any concerns about the delivery please call UrbanBaby during office hours (9:00am - 5:00pm) or e-mail us.

Courier or International Deliveries - For delivery inquiries please call UrbanBaby during office hours (9:00am - 5:00pm) or e-mail us.