Shipping & Pickup

Shipping & Pickup

 

When will my order be dispatched?

Place your order before 8am Monday to Friday and we generally ship that day. Orders placed after 8am will be picked and shipped the next business day. See below for more details.

 

Shipping Methods Available:

Select your preferred method at the checkout.

 

Click & Collect

Choose to collect your order from UrbanBaby (in Caringbah NSW) during our business hours 9.00am to 4.30pm Monday to Friday.

Choose your option at the checkout.

We will call and email you when your order is ready for pick-up.

 

FREE Shipping on Orders over $150 (Receipted Post Australia Wide & Sydney Metro Courier Only)*

Urbanbaby currently provides Free Shipping within Australia by Receipted post or Free Shipping within the Sydney Metro Area by Courier when you spend $150 or more on products.

Please allow 2 - 5 days for delivery by Australia Post eParcel Receipted Post, and 1 - 2 days for Courier (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Furniture &/or Bulky items. Excludes Express Post. Excludes International orders.

 

Flat Rate Shipping Within Australia $9.50 (Receipted Post)*

UrbanBaby currently provides Flat Rate Shipping within Australia by Receipted Post Signature when you spend less than $150. Please allow 2 - 5 days for delivery by Australia Post eParcel Receipted Post (after dispatch). Please see below for more information on delivery times.

*Conditions: Excludes Furniture &/or Bulky items. Excludes Express Post. Excludes International orders.

 

Express Post with Australia

UrbanBaby uses Australia Post Express Post. Approximate costs are:

 

Up to 2.5kg                             AU$15.00
2.5kg to 4kg AU$18.00
More than 4kg from AU$25.00

Remember to place your order before 8am, business days to ship that day.

 

Bulky Items Charge

Some items that are large/bulky or extra heavy do not meet our FREE SHIPPING criteria. We charge a reduced amount for shipping of these items usually starting at $15 within Australia.

 

 

Furniture and Bulky Items Requiring Courier Delivery

These items are too large for Australia Post to handle and must be sent by Special Courier. When you place an order for furniture or a bulky item, we will contact you with a quote for costed shipping charge. You will then have the option of changing or cancelling your order if you are not happy with the quote. We only pass on the actual cost of the delivery and these quotes are not inflated in any way.

Please note that we do not ship Furniture outside of Australia in agreeance with our suppliers. Please click here for further information regarding Courier Services.

 

International Orders

We ship to following countries: New Zealand, Japan, Hong Kong, Singapore, USA, Canada, Fiji, UK, Ireland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, Austria, Belgium, Denmark, Finland, Greece.

Please note that we do not ship Furniture outside of Australia in agreeance with our suppliers.

 

To estimate how much somethine will cost just add your items to the Basket and proceed throught the checkout to the Shipping and Dispatch. You will be given the costs and you can decide to proceed or abandon.

N.B. All international shipping rates include insurance. 

 

Your shipping costs are calculated at the check out. With the exception of furniture & bulky items, you can proceed to the Checkout/Shopping Basket page to select your shipping preference & to confirm postage costs, before confirming your order.

 

Delivery and Delivery Time

UrbanBaby dispatch orders received before 8.00AM EST the same (business) day, orders received within the 24 hour period after this, or on non-business days, are shipped the next business day. (Excludes custom-made or special order items.)

For overnight deliveries Express Post is available for orders delivered within the Australia Post Express Network only. Australia Post guarantee next day delivery to most city and major regional areas. The guarantee is not applicable in remote & some regional areas, and covers the cost of postage only. If you are unsure if you are in an Express Post area, click here to check. If you have an urgent delivery please telephone our office on 1300 882 991 as we will always do our best to expedite your order.

If there are any unforseen delays UrbanBaby will notify you ASAP and you have the option of changing or cancelling your order.

 

Order Tracking

Receipted or Express Post - When we dispatch your order from our warehouse you will receive progress emails from Australia Post eParcel with  tracking information & up-to-date progress reports of your parcel delivery. However if you should have any concerns about the delivery please call UrbanBaby during office hours (8:30am - 4:30pm) or e-mail us.

Courier or International Deliveries - For delivery inquiries please call UrbanBaby during office hours (8:30am - 4:30pm) or e-mail us.