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CONTACT US

UrbanBaby is located in Camperdown, Sydney, Australia.

Hours are 9:00am until 5:00pm Monday - Friday, Eastern Standard Time.

Please leave a message on our message service if calling after hours and we will return your call as soon as possible during normal business hours.

UrbanBaby Privacy Policy & Security

UrbanBaby is committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to others. However, we do use your personal data to process your order and to provide you with a more personalised service.

The UrbanBaby website is secure and is located within a secure server environment which utilises SSL (Secure Sockets Layer) .

UrbanBaby uses secure servers to protect your personal information, including your name, address, and credit card information. UrbanBaby uses the Stronghold secure server, currently the second best-selling secure server software, and in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and it is securely deleted after 30 days.

Shopping online is actually considered fairly low-risk. According to CNN, "The prevalent opinion. . . is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions. " You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

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