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Number of ratings: 52
Average rating: 4.9
Very Impressed!
Hi,
I spoke to Linda, but I wanted send a written word regarding the service I have received from UrbanBaby. I ordered a Respisense Monitor on Tuesday & it arrived in Bourke today (less than 48 hours after ordering). Firstly Christine was very prompt in replying to my initial stock availability inquiry. Then Linda was able to assist me with great delivery options & endeavored to have it out of the warehouse the same day as ordered. Overall I am very impressed with the friendly and efficient service provided by both Christine & Linda, & would like to pass on my friends thanks & appreciation for their efforts in the processing of my order, (monitor is going to a baby that has had multiple apnoeic events). Thank you for your understanding,
Regards,
Alen
All Aspects Covered
I received my order earlier this week, I'm very impressed with you company. All aspects of your business seem to be covered! From a great user friendly website for placing the order right through to the email updates regarding where the order is and when it's despatched and then to receiving the package and finding it packaged well so my items were safe on arrival! Thanks so much for such a pleasant experience!
Keep up the great work!

Regards
Vicki
Qld
Excellent customer service
I recently purchased an item for my daughters first birthday, after processing my order I was later notified the item was not in stock.

I was rather hesitant whether to proceed with my order, not knowing when it would arrive, one of your staff (Adel) was extremely helpful after I had said I was really hoping for it to arrive by a certain date. she kept me up to date on when it was in stock & contacted me as soon as it was available to be shipped out, the item arrived promptly the next morning just in time for my daughters birthday.
I do think a more accurate online stock availability would be helpful for customers but I was still extremely happy with the customer service provided.
Excellent & Prompt
Thank you for your prompt service. Your customer service is excellent and my baby present drawer has been refurbished.

I think they make lovely gifts for babies.

Regards
Jacquie
Excellent Customer Service
I am writing to confirm the above, and wish for you to dispatch my order.
May I just mention the excellent customer service that I have received during my purchases at Urban Baby.
The team are very helpful and are lovely to deal with. I can not wait to receive my beautiful Sparrow cot and accessories.
Thank you again a million.
Wonderful Service
I just want to say a massive thank you! For all your help and wonderful service. Being so far from my best friend at such an important time is hard, missing out on lots of things - like the baby shower that she had yesterday. Your products are wonderful, you've been so helpful even with making changes, and you got everything delivered so quickly. Huuuuuge thank you. We'll be using you frequently now I should imagine. I've ready got my eyes on some goodies for when her little boy arrives!
Kind regards
Rachael
Definitely Recommend
Hi There,
My name is Shandelle and i have just purchased a Bunny Comforter for my 13 week old son and i just wanted to let you know how much he loves his bunny, This is a wonderful product. And i also wanted to comment on the service i received before i purchased the bunny. It was lovely service and i will most definitely recommend this site to my friends and family for their little ones. I have posted a review on this site also but i just wanted to send you an email also just to send a personal Thank You.
Regards Shandelle
Wonderful
I just wanted to write a quick review on the products and service i received while i was purchasing a Bunny Comforter. I had questions on the product before i bought it so i contacted customer care and i had a response that same day. It was fantastic service and my son just loves the the Bunny Comforter, I would recommend the product to all babies. Thank you so much, Will shop from this site again..
Delighted
I just wanted to send you a note to let you know how delighted I am with the customer service I have received from urban baby! I live in Scotland and ordered several items from your site for my nephew in Brisbane. Even with 1 item out of stock, urban baby followed it up and sent it on without any need to follow up from me. I was kept informed at every stage and you have been extremely helpful and professional via email. I will definitely continue to use your company for all future gifts for my nephew!

If only customer service in the UK could be this good!

Thanks again,

Jenna
Fabulous!
Being at home with a young baby, the team at UrbanBaby make it so easy for me to find what I need for my son. The website is incredibly easy to browse (even when you're sleep deprived!), and the checkout process is quick and easy. So much easier than trying to take a small baby into crowded shops!

One of the items I ordered was not in stock at the time, and the team contacted me straight away and provided me with several options for my order. Before I knew it the whole order was on it's way to me - I didn't have to wait for very long and I was kept informed of the progress every step of the way.

Thank you so much, UrbanBaby. I will be back to shop again many times!
Brilliant
Just a quick note to say thanks so much for such a brilliant and efficient service. Urban Baby customer service is second to none! Thank you!
Best Wishes
Andrea
Weeamigos swaddling cloths
From the excellent lay out of the website, a high standard of beautiful products, to ordering closely followed by awesome personal customer service I had a very positive shopping experience. I initially just wanted a couple of swaddling cloths by wee-amigos, but ended up buying some gorgeous items for my sons first Christmas. Definitely shopping here again!
Fast Delivery and Amazing Customer Service
I was so surprised when the order arrived this afternoon. The turn around was extraordinary. I love the chair and my son has already had his first try in it.
Thank you so much for all your help. Your customer service is amazing! I will be letting all my friends know what a pleasure it was to deal with you and Urbanbaby.
Many thanks again.
Emma
My olli and lime Leander sheets are fantastic!
I currently purchased the olli & lime Leander cot fitted and flat sheet. Unfortunately although on the website the flat sheets were sold out and had been discountinued. I was contacted by customer service very quickly and refunded just as quick. Although I was disappointed that the stock was not updated on the website and I now had to purchase them elsewhere, I was impressed with the customer service and how they dealt with it.
Awesome.
I have enjoyed shopping online with urbanbaby for many years. Although it has been awhile since I ordered last, I forgot just how prompt your staff are, I ordered express and not only did it turn up the next day, but early that morning! Nice to see these days where customer service can go either way. Thanks again. Rebecca ACT
Excellent
I recently placed a large order for my new grandchild in Austria. The customer service was fabulous with regards to replacing items out of stock and assistance with delivery overseas. The parcel has arrived and family are happy with all items. Thanks again. Have already recommended your products and service
Fantastic customer service!
Highly recommend Urban Baby! I have been buying from them for a while now and they are always so prompt and helpful in anyway they can! I cant give you a high enough review!! I will be recommending your website to all my friends! Thanks again :) x
You guys are amazing.
You guys are amazing. My order arrived this morning after only ordering it on Monday! Thank you. Awesome service.
Absolutely amazing service
Absolutely amazing service from the team at urban baby once again, items received next day after ordering! Thanks!
excellent service
Hi, I wrote last week re: my experience with the jellystone pendant. I'd just like to thank you for the excellent service from yourselves and also Sheldon @ jellystone. The item has been replaced in record time, and we are extremely grateful. Merry Christmas, Katelyn
good news + bad news
Hello, I received excellent, prompt service from the team at Urbanbaby.
I ordered the 'Jellystone' robot necklace in red. My 5 year old LOVED it, so much so that he insisted on wearing it to the supermarket. Unfortunately, the clasp broke and it was lost, after only 45 mins of wearing it...I would expect a more secure or robust clasp for a piece of jewellery designed to be worn by young children.
Excellent
Hi, I wanted to leave some positive feedback on a recent order. Your service was fast and efficient and professional. Plus I love the product I ordered, Aladdin water bottles, gorgeous!!! THanks
Thank You UrbanBaby!
Thank you so much Urban Baby I just received the toddler bed today and it will be perfect for our family trip. Thank you so much for your help with processing my order instantly, it is very appreciate ☺️ You are such a fantastic team.
Best Customer Service I Have Ever Experienced!
Can I say that from the moment I called Urban Baby I received some of the best customer service I have ever experienced. With every email communication I felt valued and respected, and communication was prompt and helpful.
Great product
Good non slip base and does help with getting food on the spoon.
I have looked for bowls with suction but there are really none on the market that work and this is the next best thing. It is very stable,( never tips) easy to clean and functional. Urban Baby were excellent to deal with and prompt with their response. Would deal again 100%
UrbanBaby is our first 'go to' website for all things baby
As with all purchases from UrbanBaby we were very pleased with the speed of processing and delivery of our recent order. The products received were as described and have been very useful in our new car. Thanks UrbanBaby for being one of our first ‘go to’ websites for these type of purchases.
I'm Telling all my Mothers Group about UrbanBaby!
Much appreciated.

Thanks ever so much for your efficient and prompt customer service.

Will tell my mothers group of 19 about Urban Baby!
Wonderful Service
Thank you, bite valves arrived and are perfect for our Eddy bottles.
I really appreciate the effort you have made to solve my drink bottle dilemma!
I will definitely be purchasing more Eddy 600ml bottles soon. Are you going to stock the Eddy replacement valves as a regular item?
I have popped the Eddy Kids valve replacements in the post today.
Thanks again for your wonderful service,
Thank you
Thank you for your quick reply, we actually just got it this morning!
Extremely happy with all the purshases I made on your website so far - great service and quality every time!
excellent - very helpful
sadly you had sold out of one of the items but I got a call from ?(nice lady - sorry not sure of her name) and she helped me pick something else that was even better that what i originally wanted - thanks urban baby!!!!!
Quick & Efficient
Thank you so so much for organising this.
I have to say, I'm really impressed with the level of service you provided .
So quick and so efficient.
Your help with this is much appreciated, thank you again.
Great Service
I have recently purchased some items for our new grandchild and was very impressed with the service you provide.
The delivery is fantastic with regular updates as to where the parcel is, and as I send it to our daughter in Sydney, it's nice to know when it arrives.
Thank you so much, I look forward to received further emails.
Thank you
My order arrived today. That was so quick!
Just wanted to say thanks for how helpful you guys have been and how excellent your service is, I really appreciate it. I will definitely be recommending you guys and purchasing through Urban Baby again.
Great Customer service
Amanda, I want to congratulate you on your customer service. Excellent. On the strength of that I have just today referred someone to your site.
Thanks Amanda
Hi Amanda,

Thank you for getting back to me so promptly. I was unable to take your call as I have a sick child home from school and we were at the doctors when you rang.

I appreciate you sending them via express post. I am just cutting the invite sending very fine!

Thank you again for the great response and wonderful customer service. I love your site and will happily return.

Kind Regards

Natalie
very happy customer
Thank you for such great service. I am amazed by the super fast delivery and appreciate getting update emails relating to the tracking of my order.
I put my order in last Friday, and received it today, on the first business day after a long weekend. I am astounded !

I have ordered from other suppliers in the past and been left waiting sometimes weeks, with no answer via their 'help' lines/emails.
I will continue to shop with urbanbaby.com.au from now on.
Quality and Practicality
From the outset, our experience with Urban Baby has been outstanding! .. Despite the holidays the quick ordering and processing, plus delivery time has blown us away!! .. The product itself is a 'The Lux Travel Dome' .. In essence it is a portacot with bells and whistles! .. So far so good .. The product is in mint condition and of good quality. It is light .. So this will help us traveling .. Thanks Urban Baby.. You have made our day :-))
LOOOOOOVE it!
I recently bought a baby record album "A Book About Me" -from Urban Baby. We had the same one, but in a different style, for our first born and loved it so much we wanted to track down another one for our second born.
What we love about the baby record album the most, as opposed to the usual ones, is that it highlights special 'australian' moments like when baby ate their first lamington, their first freddo frog, etc.
The removable pages helps to customize the album to suit your own needs, and the plastic pocket helps to store some of the precious things that you want preserved.
We highly recommend the baby record album to anyone.
Email from happy customer
Thank you for such great service. I am amazed by the super fast delivery and appreciate getting update emails relating to the tracking of my order.
I put my order in last Friday, and received it today, on the first business day after a long weekend. I am astounded !

I have ordered from other suppliers in the past and been left waiting sometimes weeks, with no answer via their 'help' lines/emails.
I will continue to shop with urbanbaby.com.au from now on.

Thanks again,
Jane C. South Australia
Excellent Service!
Thanks so much, cannot fault the service from this site; was contacted by telephone when an item in my order was unavailable and asked if I would like to replace it or receive a refund, which was so nice to have that personal touch. I have ordered from sites to have no contact about the status of items and had to log on to find out an item is on backorder- they could learn so much from Urban Baby! I was most impressed. Keep up the good work and thorough customer service. I will continue to purchase happily from this site and recommend you to everyone I know (the items I ordered are awesome too!)
A BIG Thank You To Adele
I'd like to say a big thank you to Adele in Customer Service.
She listened to my concerns with sympathy and great patience when I had a problem. The problem was most likely an errant keystroke on my part, so her calm assistance was much appreciated.
Adele is a credit both to the customer service ethic and to your organisation.
Thank you,
Liz NSW
Excellent Service all round
My order arrived, yesterday, thank you. I am very pleased.
Excellent service all round. Your responses and tracking information were great.
Regards
Helen
UrbanBaby Customer Service refreshing
Hello Urban Baby Team,
I just wanted to say thank you for my leander cradle I received recently. Your customer service was old world which was very refreshing. The parcel could be seen to be packed with care including the tissue paper on the outside of our sheets. This added to the excitement of receiving such an milestone piece of furniture in our lives.
Lisa QLD
A Big Thankyou to UrbanBaby
I just wanted to pass on a big thankyou to Urban Baby and the supplier of the Sleeptrainer clock - yesterday I had an unexpected knock on the door and the WA sales rep had brought a replacement for me. Great service.

Emma WA
Great Customer Service
I just wanted to say thank you for a great customer service. I have already received my order and everything is perfect.

Nadine VIC
Amazing Service 23/04/12
Thanks for the amazing service!
Louise Inner West Sydney
Speedy service
Wow thanks for your great speedy service! Now that's why I shop with you!!

Mei, Mawson Lakes SA
Truly excellent customer care
Wow this is truly excellent customer care from you and the two companies. Extremely professional.

Thank you so much. I can confidently highly recommend you to all the mums I know.

I look forward to buying more goodies from you soon.

Thanks again.

Jacqueline NSW
30/1/2012 - Helpful & Friendly
I would never usually give feedback but I was so impressed by Urban Baby's service that I just had to!!!

They deliver on all of their promises: staff member (Amanda) promptly responded to my email inquires and was very helpful and friendly when I called to place my order (I needed it in a hurry). My package arrived effortlessly in my office in the next day and was the perfect gift (for child and parents alike).

If you offered a gift wrapping service and cards - you would be unstoppable haha!

Kind regards,

Nadine (Sydney
10/2/2012 - Thanks again!
Hi Ladies

Just a quick email to let you know my things have arrived here in Kiribati!!! I just want to thank you all for all your help, you made it very easy for me to get the goods and I have managed to use the Zoku without breaking the supertool this time!!!

Thanks again for your amazing and prompt customer service. I shall certainly look at Urbanbaby for anything I require in the future

kind regards

Jodie W (Kingston ACT)
13/3/2012 - thanks for the great service
Hi Guys :o)

Order recived today (already yay!!) and soooo cute. Thanks for pasking it so well as it is a rough trip to Cairns through Aus Post and i've had a few broken things.

I need my friends to have more babies so i can buy more often from you!

thanks for the great service and have a fantastic weekend :)
JP (Cairns,QLD)
Thanks for the great service!
Hi guys,

Just a quick email. I paid for my plaything yesterday after lunch time & received it this morning before 11am. Amazingly quick service! The rug is my sons birthday present & I'm sure both my kids will have hours of great playtime on it!

Thanks for the great service!

Andrena