More Customer Testimonials

Customer Testimonials

Please Email us with your comments.

What customers are saying about UrbanBaby.



I have recently purchased some items for our new grandchild and was very impressed with the service you provide.
The delivery is fantastic with regular updates as to where the parcel is, and as I send it to our daughter in Sydney, it's nice to know when it arrives.
Thank you so much, I look forward to receiving further emails.
Glenyce L - VIC



My order arrived today. That was so quick!
Just wanted to say thanks for how helpful you guys have been and how excellent your service is, I really appreciate it. I will definitely be recommending you guys and purchasing through Urban Baby again.
Aaron M



RE: Possible Warranty Claim

And thank you urban baby for your excellent responsiveness. Everyone has responded so quickly.
Thank you.

Lisa R



We’ve decided to keep the bunting we mistakenly ordered and not worry about the one you have on hold for us.
Please accept my apologies for the to and fro-ing. Thank you for your excellent customer service.

Kathy S - NSW



Thank you for such great service. I am amazed by the super fast delivery and appreciate getting update emails relating to the tracking of my order. I put my order in last Friday, and received it today, on the first business day after a long weekend. I am astounded !
I have ordered from other suppliers in the past and been left waiting sometimes weeks, with no answer via their 'help' lines/emails.
I will continue to shop with from now on.
Thanks again,
Jane C - SA


Thank you for getting back to me so promptly. I was unable to take your call as I have a sick child home from school and we were at the doctors when you rang.I appreciate you sending the replacement invites via express post. I am just cutting the invite sending very fine!

Thank you again for the great response and wonderful customer service. I love your site and will happily return.

Natalie B - VIC



Thank you!
I have been most impressed with your communication on behalf of Urban Baby, thank you.
Nicola M - NSW



Hi Amanda,

Yes, we have the plane, thank you. I have just been dealing with another online store with the most dreadful customer service & I will take this opportunity to commend you on yours. Mistakes do happen but your staff are always courteous, helpful & prompt in reaching a resolution. Congratulations!
Sara D - QLD


Thank you very much, the clip arrived last week from England & the bag is now fixed! Thank you for going to so much trouble to resolve the problem.  It was much appreciated & I will definitely recommend your internet store to friends.

Jacinta L - NSW

I just wanted to say a big thank you for my package!
I am so impressed with your service.  I have not bought anything over the Internet before (as I was sceptical as to how long it would take to arrive, would it be what I wanted etc).  I ordered the goods at lunchtime on Wednesday and this morning (Friday) before I left for work an Australia Post courier turned up on my front door step with my parcel.  I was so excited.  Everything arrived safely and was just what I expected :)
Thank you so much for your great service.  I will definitely be ordering more in the future! (LH, NSW)

Just a quick note to thank you so much for my products!  They are all absolutely beautiful – the frog pod in particular is quite spectacular!!!  I don’t know how we’ll get the kids out of the bath!!  Your service from start to finish was impeccable – I will be recommending you to my friends! (PH, VIC)
My name is RF and I placed an order for "A Book About Me" via your website yesterday (24 Oct 06).  I just wanted to let you know that I received my order this morning (25 Oct 06), and it was delivered in good condition.  I am very impressed with the prompt service from Urban Baby, and very happy with the product I bought.  Your online ordering system is the best I have used so far in all the purchases I have made online.  Thank you very much to the Team at Urban Baby, and keep up the good work. (RF, NSW)
I purchased a product recently on Urban baby, except the description wasn't exactly the same as the website when the product arrived. However, the ladies that I spoke to on the phone were absolutely lovely to deal with, and they solved my problem for me efficiently and patiently. I will definitely recommend this website to my girlfriends and purchase from them again. Their pices are competitive and their service is great! (JC, Western Australia)


I'd already been told that the site and service was good so my expectations were already pretty high - and they met them!!  (JC, NSW)


Have now bought a few things from Urban Baby and have always found I received excellent service. (CB, NSW)


Love the website, love the diversity of the products, and love the fact that they are delivered within days of ordering. Thanks Urbanbaby (CS, QLD)


There is a great range of produts, they arrive quickly & carefully packaged (ST, WA)


everything was excellent including the free chocolate (FB, VIC)


Prompt and efficient. Completely hassle free. A role model to other e-tailers (OK, VIC)


Terrific Service and presentation of the items Will definately use again. (KM, NZ)

Rating: Excellent
Comments: I have purchased from urban baby on more than one occasion, and I have been very happy and satisfied each time. I wholely recommend UrbanBaby. Cheryl  Largs Bay SA

Rating: Excellent
Comments: Excellent selection, high quality products, top notch customer service and rapid delivery to the US! Rebecca - USA

Rating: Excellent
Comments: I ordered the video on the Thursday afternoon, and it was here first thing Friday morning. I have never experienced such prompt delivery in my life. I will definitely continue to use UrbanBaby: Baby Gifts Online again and again and again. Vanessa \x{2013} Holsworthy NSW

Rating: Good
Comments: the transaction was smooth and the delivery was very prompt. would buy from them again. Jolene \x{2013} Rolleston QLD

Rating: Excellent
Comments: Great Shopping Experience. No problems with the order and delivery was very quick. Would not hesitate to shop there again or recommend to others. Kelly St. Ives NSW

Rating: Good
Comments: Great store, good prices, fast delivery and just as ordered, cant ask for more than that! Thanks. Anne \x{2013} Nedlands WA

Rating: Excellent
Comments: Everything arrived very quickly and was well wrapped to protect it during transit. Wouldnt hesitate in recommending it to friends and have already done so. Sue-Anne Brookfield QLD

Rating: Good
Comments: Certainly very happy with the experience. No problems and received the parcel within a week. Grant \x{2013} Malvern VIC

Rating: Excellent
Comments: Fast and efficient service. Great delivery time! Karla Broome WA

Rating: Excellent
Comments: I was a bit nervous about shopping online with a company I didnt know - but it was an easy process and delivery was very quick. I was very satisfied with the service, the packaging and the quality of item purchased. Jenny Richmond VIC

Rating: Excellent
Comments: thankyou very much for you prompt service. was very suprised to recieve the order so quickly.... Judith Mount Isa QLd

Rating: Excellent
Comments: I thought the website was fantastic. So many great products that you dont see in the stores. Kerri-Anne Woodridge QLD

Rating: Excellent
Comments: Great service, great gifts, not a bad thing to say. Will shop here for many more things. Thanks... Rachel  Singleton NSW

Rating: Excellent
Comments: I ordered from Australia through the internet. Everything went smoothly and the goods arrived safely on time. I was very happy with the service - especially the different options offered for overseas postage. Judy Naremburn NSW

Rating: Excellent
Comments: I was extremely happy with the prompt email response to my order advising me of its status and the speedy delivery of the items which were all of excellent condition. Larissa Kalgoorlie WA

Rating: Excellent
Comments: Excellent...and a quick delivery across to NZ! Rita Auckland NZ

Rating: Excellent
Comments: surprised at how quick and hassle free delivery of the product was. Melissa Armadale VIC

Rating: Excellent
Comments: very impressed with the promptness of the delivery. Melinda Northmead NSW

Rating: Good
Comments: I was very pleased with the ease of use and the pricing of Urban Baby. It also has a useful information site on the web page. Thank you

Rating: Excellent
Comments: Their service was fantastic, I could not rate them highly enough. I will be recommending them to all my friends. Tracey  East Lindfield NSW

Rating: Excellent
Comments: Great service. Sent order late Thursday afternoon and received on Monday. Kirsty Kariong NSW

Rating: Excellent
Comments: Beautiful site. Easy to follow and understand. Very fast delivery which is much appreciated! (Why cant more Australian sites be like yours?!) Katherine Naremburn NSW

Rating: Excellent
Comments: Easy transaction and great delivery, outstanding attention to my emailed questions prior to purchase. Would buy again. Karen Mont Alvert VIC

Rating: Excellent
Comments: Fantastic Customer Service. Thank you for giving me a great online experience. I was a little hesitate at first to buy online but your guys have been fantastic. Thank you again. UrbanBaby have lovely products to choose and I will be telling all my family friends. Alison Burnley VIC

Rating: Excellent
Comments: i like the online credit card security (extra numbers etc). Gavin Greystanes NSW

Rating: Excellent
Comments: My baby slept great in his portacot, when we went away for a weekend due to the deluxe padded sheets. Definitely a good buy. Henny  Wyoming NSW

Rating: Excellent
Comments: We found the service to be EXTREMELY efficient, we placed both our orders on Sunday evenings and received the order on Tuesday. As these orders are for a Childcare Centre, I would appreciate some business cards to give to our parents. Highly recommended as I had been searching for these videos since seeing them in America Regards Diane Middleton. Diane Ruse NSW

Rating: Excellent
Comments: The live on-line help is fantastic. Debbie Auckland NZ

Rating: OK
Comments: A friend showed me the video she purchased and I thought it was wonderful. However for some reason I thought all the videos were from birth upwards and I thought I would order a different one to the one she had purchased. I love music so I ordered the Music Video. It is fantastic but not especially for children under 2 years. I was ordering for a much younger baby and it is probably my fault for assuming that all the videos are for all babies no matter what the age. However now I have this video which my granddaughter will grow into and because they are quite expensive I cannot afford to get another one just yet so we do not have one for her age now. So it was not clear to me which video for which age group and that may have been because I wasnt looking. It certainly would have been an advantage to have trailers of each one to view prior to purchase to help with the selection process when money is tight. I would love to have a whole set one day. Great video. Name withheld Timboon VIC

Rating: Excellent
Comments: I had ordered a baby bowl and received a phone call asking wether it was a gift or for myself. They only had one left in stock and wanted to know if I would like that one or if I wanted to wait for the next shipment, due to the fact that the packaging was a bit scratched but the bowl was in perfect condition. I was taken aback by the call and was impressed by their service. I would not hesiatate in recommending UrbanBaby to anyone. Leesa Hamilton QLd

Rating: Excellent
Comments: very easy to use and very fast delivery. Rebecca Wagga Wagga NSW

Rating: Excellent
Comments: I purchased two beautiful products from Urban Baby for the newest addition to our extended family. Not only were the items gift wrapped and delivered to the hospital the very next day. When I realised I had made a typing error on the message for the card, I was able to call someone to correct the mistake. My cousins were delighted with the organic items we choose. I love the products and will purchase them again as soon as I have an excuse. Thank you for the wonderful service. Sally Ferntree Gully VIC

Rating: Excellent
Comments: Urban Baby has a fantastic selection of quality goodies for little ones. I look forward to seeing more new products. Will Aldgate SA

Rating: Excellent
Comments: Goods were exactly as described. Arrived promptly. Will shop again with Urban Baby. Kathryn Glen Waverley VIC

Rating: Excellent
Comments: I was really impressed by the efficient service and speed they gave. Sheridan Mudgee NSW

Rating: Excellent
Comments: I received my items the next day - very efficent and the products on the site are of excellent quality. Will defintely be using again. Kirsty Petersham NSW

Rating: Excellent
Comments: Fantastic site and great delivery timeing. Will definatley go back for more. Great value for money. Liz Quakers Hill NSW

Rating: Excellent
Comments: I am a satisfied customer. UrbanBaby is a hit with all my friends now and they cant thank me enough. Nathalie  Goldcoast QLD

Rating: Excellent
Comments: Im very impressed with the speed of delivery. A quality product beautifully packaged. Thanks. Alana Coorparoo QLD

Rating: Excellent
Comments: Thrilled with the service- THANKS. Samantha  Geelong West VIC

"I saw the product online and thought it was great!!! I was happy with the prompt service of delivery and the quality of the merchandise." Leonie, NSW. "I was very impressed. The product I ordered was great and it was delivered so quickly. I will be shopping with UrbanBaby again." Leigh, QLD.

"I was really happy with the products, and amazed at how quickly they arrived. Im really looking forward to wrapping my new arrival in his/her new muslin wraps!" Melissa, VIC. "delivery was extremely quick and the site easy to manouver around. Well done to the team involved." Kristine, VIC

Hi there I recently purchased a set of the Travel Cot Sheets and used them this weekend for the first time. I have to say that the base sheet is fantastic, a simple but clever idea! Thank you so much for making my life a little easier now when it comes to making up our travel cot! Thanks again." "I was amazed at how quickly my order came. It arrived in one day and I live south of Perth! Amazing service!" M.N, WA

I was very pleased with the Growth charts I ordered for my nieces for Christmas. They arrived very promptly and I can't wait to give them as gifts. I am also very happy with the padded port a cot sheet I ordered earlier in the year. It washes very well, is easy to store and my toddler sleeps comfortably now wherever we go. Two wonderful products!!! Megan, WA

Great website and terrific products - Anonymous

I think the highchair mat is the best. Its so easy to clean and keeps my housework down - Thanks! Sarah, NSW

I ordered the new padded travel cot sheet... We were holidaying the following week and using the travel cot for our 21 month old for the first time since she was a baby and we were concerned about her comfort. We've just returned from the holiday and the padded sheet was FANTASTIC - coupled with her usual BabyGro sleeping bag, she was so comfortable and secure she slept soundly night after night (and during her day sleeps). No uncertainty as to unfamiliar surroundings nor the loss of her comfy mattress. The double sided padded sheet meant she had clean sheets without regular washing (great for my holiday too).\x{201d} Anonymous

The service provided was excellent, thank you. Very prompt & additional queries dealt with efficiently. Will definitely shop there again!\x{201d} Anonymous

 "It was completely hiccup free - just what you should expect from a reputable retailer. Thankyou." Anonymous