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About Us

Proudly owned and operated in Australia, UrbanBaby is a small family business  story, with a small team in our Caringbah warehouse, servicing both Australian and a global range of customers for over 18 years.

With the humble beginnings of the UrbanBaby Padded Travel Cot Sheet, and after experimenting successfully with the sale of their favourite baby products UrbanBaby.com.au went live in 2002 

The UrbanBaby Promise

We promise to provide our customers with prompt, efficient, reliable and friendly service. 

We are constantly looking for new products that will enhance your life as a parent and strive to make your online baby shopping experience easy and convenient. 

Please join our email list to get all our updates on new products and special sales.

We dispatch most items next business day. If you do have an order with some urgency, please call us and we will accommodate you as best as we can.

We will notify you as soon as possible if there are any problems or delays in delivery.

Our operating hours are Monday to Friday between 9am and 5pm. You, of course, can shop outside these hours (that's the beauty of online shopping, right).

We will answer/return all e-mails/telephone calls as soon as possible on the same day or the next business day. We encourage your feedback and will respond promptly.